Shipping policy
Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all our customers.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, processing times may take slightly longer.
Shipping Time
Estimated delivery times:
- UAE: 5–12 business days
- International Orders: 7–20 business days
Please note that shipping times are estimates and may vary depending on customs, carrier delays, or local conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may also offer free shipping promotions on selected products or minimum order values.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email or SMS so you can monitor your shipment.
Delays
While we work hard to deliver orders on time, unexpected delays may occasionally occur due to:
- Customs clearance
- Weather conditions
- High shipping demand
- Courier issues
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us immediately after placing your order.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us with your order number and supporting details.
We will do our best to assist you and find a suitable solution.
Contact Us
For any shipping-related questions, please contact our support team.
Thank you for choosing our store.